Privacy Policy

1. Data Controller

The data controller for the purposes of this policy is:

Wira Intelligence Sdn. Bhd.
78, Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Email: [email protected]
Phone: +60 17-394 6182

2. Data We Collect

2.1 Information you provide directly

• Name and contact details (email address, phone number) submitted through our contact form
• Message content submitted through the enquiry form
• Information shared during introductory calls or engagement discussions
• Business information provided in the course of scoping an engagement

2.2 Information collected automatically

• Website usage data via analytics cookies (page views, session duration, referral source)
• Browser type and operating system (non-identifying aggregate data)
• IP address (processed in anonymised or aggregated form where possible)

2.3 Client engagement data

During engagements, we may process system descriptions, code, data samples, and internal documentation provided by the client for the sole purpose of performing the agreed engagement. This data is governed by the confidentiality agreement in place for that engagement and is not subject to this general privacy policy.

3. Legal Basis for Processing

• Consent: Analytics cookies and marketing communications (opt-in only)
• Legitimate interest: Responding to enquiries, improving our website
• Contractual necessity: Processing data necessary to deliver a scoped engagement
• Legal obligation: Retaining records as required under Malaysian tax and company law

4. How We Use Your Data

• Responding to enquiries submitted through the contact form
• Scheduling and conducting introductory calls
• Preparing and delivering engagement scope documents
• Sending service-related communications (not marketing without explicit consent)
• Improving website content and user experience using aggregated analytics
• Complying with legal and regulatory requirements

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

5. Data Retention

• Enquiry data: Retained for 12 months from last contact, then deleted unless an engagement begins
• Engagement records: Retained for 7 years for legal and tax compliance purposes
• Analytics data: Retained in aggregated form for up to 26 months
• Cookie consent records: Retained for 12 months

6. Data Sharing

We do not sell personal data. We share data only in the following circumstances:

• Service providers: Hosting and email infrastructure providers acting as processors under contractual data protection obligations
• Analytics: Aggregated, anonymised data with analytics providers (if analytics cookies are accepted)
• Legal requirements: Where required by Malaysian law, court order, or regulatory authority

We do not transfer personal data outside Malaysia except where the recipient country provides a comparable level of data protection and appropriate safeguards are in place.

7. Data Protection Measures

• Data transmitted via the website is encrypted using TLS
• Access to personal data is restricted to personnel who require it for their role
• Engagement data is stored under the confidentiality terms agreed for each engagement
• We review our data handling practices periodically and update procedures when gaps are identified
• In the event of a data breach affecting your personal data, we will notify you and the relevant authority as required under applicable law

8. Cookies

We use cookies to operate the website and, with your consent, to collect analytics data. For a full description of the cookies we use and how to manage your preferences, see our Cookie Policy.

9. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data that we hold:

• Right to access: Request a copy of personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete data
• Right to withdraw consent: Withdraw consent for processing based on consent (this does not affect processing carried out before withdrawal)
• Right to cease processing for direct marketing: Object to use of your data for direct marketing at any time
• Right to limit processing: Request that we limit processing in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. We may need to verify your identity before processing a request.

If you believe we have not handled your data in accordance with the PDPA, you may lodge a complaint with the Department of Personal Data Protection (JPDP), Malaysia.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site you visit.

11. Children

Our services are directed at organisations and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted personal data to us, contact us at [email protected] and we will delete it.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our website or services after a policy update constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify affected parties directly.

13. Contact

For questions, access requests, or complaints relating to this policy:

Email: [email protected]
Post: Wira Intelligence Sdn. Bhd., 78, Jalan Ampang, 50450 Kuala Lumpur, Malaysia
Phone: +60 17-394 6182