Terms & Conditions

1. Definitions

• "Agreement" means these Terms & Conditions together with any engagement scope document agreed between the parties.
• "We / Us / Our" refers to Wira Intelligence Sdn. Bhd., a company registered in Malaysia.
• "You / Client" refers to the organisation or individual accessing our website or engaging our services.
• "Services" means the AI engineering engagements described on our website: Production Engineering for ML Systems, Retrieval and Search Re-engineering, and Engineering Mentorship for Internal Teams.
• "Scope Document" means the written agreement produced prior to any engagement describing deliverables, timeline, fees, and success criteria.
• "Deliverables" means the work product specified in the applicable Scope Document.

2. Acceptance of Terms

By using this website or engaging our Services, you confirm that you are at least 18 years of age, have the legal capacity to enter into binding agreements, and are acting on behalf of yourself or an authorised representative of a legal entity. If you are engaging on behalf of a company or organisation, you represent that you have the authority to bind that organisation to these terms.

3. Service Description

Wira Intelligence provides specialist AI engineering services to organisations in Malaysia. Our three engagement types are:

• Production Engineering for ML Systems — engineering ML prototypes to production standard (MYR 2,250 fixed fee)
• Retrieval and Search Re-engineering — improving internal retrieval and search pipelines (MYR 1,180 fixed fee)
• Engineering Mentorship for Internal Teams — standing mentorship arrangement for internal engineering teams (MYR 590/month)

All engagements are subject to a written Scope Document agreed before work begins. We do not commence work without a signed scope. Services are delivered primarily to organisations based in Malaysia, though we may accept engagements from other jurisdictions at our discretion.

4. Engagement Process

4.1 Scope agreement

No engagement begins without a written Scope Document agreed by both parties. The Scope Document specifies deliverables, timeline, fees, success criteria, and what is explicitly outside scope. Changes to scope after agreement require written amendment signed by both parties.

4.2 Scope changes

If you request work outside the agreed scope, we will assess whether to accommodate it. Additional work is either incorporated into an amended scope with adjusted fees, or addressed in a separate follow-on engagement. We will not silently absorb out-of-scope requests.

4.3 Client responsibilities

You are responsible for providing timely access to the systems, data, personnel, and information necessary for us to carry out the engagement. Delays caused by unavailability of required access may extend the engagement timeline without adjustment to fees.

5. Payment Terms

5.1 Fees

Fees are as stated in the applicable Scope Document and invoiced in Malaysian Ringgit (MYR). Fixed-fee engagements are invoiced as specified in the Scope Document (typically in stages or upon milestone completion). Mentorship arrangements are invoiced monthly in advance.

5.2 Payment

Invoices are payable within 30 days of issue unless otherwise agreed in the Scope Document. Late payments may attract interest at the rate permitted under Malaysian law.

5.3 Refunds

Fixed-fee engagements: if we terminate the engagement without cause before completion, fees paid for work not yet commenced will be refunded on a pro-rata basis. If you terminate after work has commenced, fees for work completed and in progress are non-refundable. Mentorship arrangements: monthly fees already paid are non-refundable. The arrangement may be terminated by either party with 30 days' written notice.

6. Intellectual Property

6.1 Deliverables

All work product produced during an engagement and specified in the Scope Document belongs to you upon full payment of the applicable fees. This includes code, documentation, configuration files, and evaluation scripts.

6.2 Pre-existing IP

Each party retains ownership of intellectual property it held prior to the engagement. We retain ownership of our pre-existing methodologies, frameworks, and general-purpose tools. You retain ownership of your pre-existing systems, data, and documentation.

6.3 Website content

All content on the Wira Intelligence website (text, design, structure) is our property or licensed to us. You may not reproduce, distribute, or adapt it without our written consent.

7. Confidentiality

Both parties agree to treat as confidential all information disclosed in the course of an engagement that is designated as confidential or that a reasonable person would understand to be confidential. A separate confidentiality agreement is signed before any client system details or data are shared with us. Confidentiality obligations survive termination of the engagement for a period of three years.

8. Disclaimers

Our Services are provided in good faith and with reasonable care and skill. However:

• We do not warrant that any AI system will perform in a particular way after our engagement concludes, as system performance depends on factors outside our control including subsequent changes to data, infrastructure, and usage patterns.
• Our website is provided on an "as available" basis. We do not warrant that it will be uninterrupted or error-free.
• Information on our website is for general information purposes only and does not constitute professional advice.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law:

• Our total liability to you for any claim arising from an engagement is limited to the fees paid for that engagement.
• We are not liable for indirect, consequential, or special damages, including loss of profit, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
• Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence.

10. Indemnification

You agree to indemnify and hold Wira Intelligence harmless from claims, losses, or expenses (including reasonable legal fees) arising from: your breach of these terms; your misuse of any deliverable; or any claim arising from your use of a system we have worked on in a manner inconsistent with our documentation or recommendations.

11. Termination

11.1 Termination for cause

Either party may terminate an engagement immediately if the other party materially breaches these terms or the Scope Document and fails to remedy the breach within 14 days of written notice.

11.2 Termination for convenience

Mentorship arrangements may be terminated by either party with 30 days' written notice. Fixed-fee engagements may not be terminated for convenience by you after work has commenced without payment for work completed.

11.3 Survival

Clauses relating to intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

12. Dispute Resolution

If a dispute arises, the parties will attempt to resolve it informally within 30 days of written notice of the dispute. If informal resolution fails, the dispute will be subject to mediation in Kuala Lumpur under the rules of the Malaysian Mediation Centre before proceeding to litigation. These terms are governed by the laws of Malaysia, and the parties submit to the exclusive jurisdiction of the courts of Malaysia.

13. General Provisions

• Entire agreement: These terms and any applicable Scope Document constitute the entire agreement between the parties in relation to the subject matter.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• No waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
• Assignment: You may not assign your rights or obligations without our written consent. We may assign this agreement to a successor entity without your consent.
• Notices: Formal notices must be in writing sent to the addresses specified in the Scope Document or to [email protected].

14. Changes to These Terms

We may update these terms from time to time. The "Last Updated" date at the top indicates the most recent revision. For engagements in progress, the terms in effect at the time the Scope Document was signed govern that engagement. Continued use of our website after an update constitutes acceptance of the revised terms.

15. Contact

For legal enquiries relating to these terms:
Email: [email protected]
Post: Wira Intelligence Sdn. Bhd., 78, Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan, Malaysia